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Caroline Mann-Smith


I am a strong supporter of the need for public services, including Commonwealth government services. I think that outsourcing any service leads to deterioration in quality of a service. Public servants are trained to communicate well with the public and to provide consistency of service. Public services should be publicly staffed.
Some of the outsourced services in recent years to vulnerable persons, say Wilson security, are not experienced in communicating with vulnerable people.
Even services such as Medicare need to be staffed consistently with staff trained in how to communicate and provide public services respectfully. Centrelink particularly requires public staffing in person and over the phone. people who are in receipt of DSP or Aged pension and Newstart, deserve respect and input of good communication skills.
I am opposed to privatisation or cutting of any Commonwealth services.