This is a brief submission, triggered by reading the Scope:
... make practical recommendations to ensure the APS is ready, over the coming decades, to best serve Australia in:
• driving innovation and productivity in the economy
• delivering high quality policy advice, regulatory oversight, programs and services
• tackling complex, multi-sectoral challenges in collaboration with the community, business and citizens
• ensuring our domestic, foreign, trade and security interests are coordinated and well managed
• improving citizens’ experience of government and delivering fair outcomes for them
• acquiring and maintaining the necessary skills and expertise to fulfil its responsibilities.
This bullet "improving citizens’ experience of government and delivering fair outcomes for them" is much less aspirational that the others. Why not set a high bar? 'Improve' is wishy-washy. I am a quality professional. Customer focus is one of the ISO Quality principles. Let's set a high bar for what expected in customer service by the APS.