As an age pensioner who has to deal with Centrelink I find the attitude a lot of the time from people connected with that organisation condescending, impatient and with an attitude that because I am not fully computer literate a waste of their time. Upon reading who is on the panel I do not have a lot of confidence that they will do correctly by us given that I have had bad dealings with Telstra and banks. The point is that there is too much emphasis on having contact with anybody in any public service role by computer only. It is often impossible to get anyone on the phone and to get to an office, say of Centrelink , is not easy all the time . Everything to do with contacting any public service should be more available by phone, by normal mail and in person if need be.