I think the APS needs to ensure that it remains as a public service, an entity that looks after it's citizens, especially it's more vulnerable citizens. I think if it is privatised, that it will no longer be a public service - it would become a profit service which many citizens could not afford. It needs to work for the people, and it should also be able to assist those citizens who are not able or capable of using digital services. It does need to listen to what the public are telling them, on how they need to be assisted. I believe that the APS needs life experienced people who are able to work with our citizens, not people who sit behind computers or desks and have not had any life experience with the Australian citizens. The APS needs more of these people at management levels.